RETURN POLICY

RETURNS

STORE CREDIT OR EXCHANGE ONLY FOR RETURNS.  Customer satisfaction is paramount to us and we encourage you to take your time in selecting your purchases. Stylists are always to hand to help you with style advice, what works best for you and sizing advice.  We receive new inventory on a regular basis and hope we can help you find something new if your purchase does not work for you. 

Please note: we do not issue refunds back to your method of payment.

E-GIFTCARDS are now issued within 3 business days of the delivery and receipt of your return, once your items have been inspected and processed you will receive your store credit.

RETURN ADDRESS:
STYLE ON THE GO, 3525 Isla Vista Drive, San Diego, CA 92105

Please include original invoice or signed notification of the item and your personal info.

  • We only offer STORE CREDIT for returns. We do not issue refunds back to your method of payment
  • Merchandise MUST be returned within 14 days from the receive date or purchase date
  • Merchandise must have original tags, be unwashed, unworn and in saleable condition
  • Store credit cannot be applied to future purchases until the return is processed
  • FLASH SALE and SALE ITEMS are FINAL SALE
  • All accessories are FINAL SALE
  • Active Wear and Intimates are FINAL SALE
  • We do not hold items for returns or exchanges
  • Please allow 3 business days for return processing
  • Once your return is processed, we will email you an EGIFT CARD with your store credit for use on our website
  • Pre-orders of back-ordered items may ship separately
  • We DO NOT send return labels, so you can send the item back however you prefer
  • Any returns past the policy will not be accepted

EXCHANGES

  • Exchange items MUST be returned within 14 days from the receive date or purchase date
  • Exchange items must have original tags attached, be unwashed, unworn and in saleable condition
  • Exchanges must be for the same item and only a different size request
  • We are not now able to exchange for different items, unless an exception has been agreed and made
  • If you need a different size in your item, note your size exchange on your invoice and send it back to our RETURN MAILING ADDRESS above. If we do not have your requested size, we will send you an EGIFT CARD with store credit

Your business is important to us and we want you to love your purchases as much as we do, we ask that our Return & Exchange Policy is respected when shopping with us.